Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*

87%
84%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"Being a quadriplegic I go to a lot of doctor's offices and facilities. This one is by far the best. My father and I joke about how the other places should be mandated to follow your policies."

"Every time I visit this location, the staff is so nice. They are polite, courteous, respectable, compassionate and care about my concerns. It's always a pleasure coming into this facility. They remind us that there are people in this world that demonstrates compassionate care and concern."

"I had cataract surgery on both eyes at this facility and knowing how EXCELLENT the care and professionalism was I felt very confident and secure which reduced my apprehension about the surgery. Also Dr. Monica Kahlil is FANTASTIC as well."



"Everyone from the time I walked in was so pleasant and helpful. They were all so nice to me and friendly, they made my time there so wonderful up until the last person who pushed me in the wheelchair outside. Everyone deserves an 100% in all they did for me on that day. Thank you all."

"Very good experience - been through 3 procedures @ this facility & always treated w/respect & was made comfy. Love the hot blankets."

"All of my interactions were positive with doctors, nurses, and staff."

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.